Usability & Continuity Management

• What is Usability?
  Usability is what makes things easy to use. When it comes to website and application design, that ease of use is determined by what the user sees and hears, and how effectively the user interface leads each person through the essential steps in order to complete a task.
  
  
• Usability Analysis & Reporting
  We put usability as a top priority for all new projects because it is essential for user retention. If you have an existing website or application, we can provide usability analysis and reporting to improve what you already have. Our services range from quick overall assessments to complete usability infrastructure re-design -- depending on the need.
  
  
• VisualThink Services that Improve Usability:
  
  
  • User/Customer Analysis
    
  • Use Case Scenarios
    
  • Communication Loop Diagrams
    
  • Business Process Flowcharts
    
  • Information Architecture
    
  • Global, Regional, & Local Navigation Systems
    
  • Paper Prototypes
    
  • Online Interactive Prototypes
    
  • Functional Templates for Continuity & Speed
    
  • Comprehensive Heuristic Evaluation & User Testing
    
  • User Interface Continuity Standards Guideline
    

• Continuity Management
  The most crucial part of maintaining the brand and usefulness of your website or application is to implement continuity management. To do so, you should designate a continuity manager who will ensure that designers and developers work from templates and maintain the website or application as it develops. For success, all aspects of the user interface should model continuity standards according to the guideline including color schemes, logos, buttons, images, wizards, terminology, navigation structure, page layout, and user process standards.
  
  Continuity Check List:
  
  
  • Provide an online Continuity Standards Guideline
  • Designate a continuity and compliance manager
  • Establish a workflow process for approval sign-off